A user's computer is displaying a black screen.
The technician restarts the computer, but the OS still does not load.
The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
Given the scenario, the technician has already attempted to restart the computer, but the OS did not load. The technician also discovered that the OS was patched the previous evening, which suggests that the patch could be the cause of the issue.
In this situation, the next step that the technician should attempt is to boot the computer into Safe Mode and roll back the updates. Safe Mode is a diagnostic mode in Windows that loads only the essential drivers and services, which allows the technician to troubleshoot and fix issues without interference from other applications or services.
Rolling back the updates means uninstalling the patches that were installed the previous evening. This action can be performed in Safe Mode using the Control Panel > Programs and Features > View installed updates option. The technician should identify the recently installed updates, select them, and click the Uninstall button.
Therefore, the correct answer is option A: Reboot into Safe Mode and roll back the updates. This action is the most logical and practical step to resolve the issue based on the information provided.
Option B, repairing the Windows Registry, is not applicable in this scenario since there is no indication that the registry is corrupted or damaged.
Option C, configuring boot options in the BIOS, may be required in some cases, but it is unlikely to solve the problem in this scenario since the computer has already booted up.
Option D, disabling Windows services and applications, is also not necessary in this situation, as the issue is likely caused by the recently installed updates.