A user's mobile device is losing its battery charge very quickly.
The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m.
The user has installed several applications, and the phone is a relatively new, high-end phone.
The user claims most of the usage involves checking emails for a few minutes three or four times per hour.
Which of the following should a technician perform FIRST to diagnose the issue properly?
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A. B. C. D. E. F.A.
The user's mobile device is experiencing rapid battery drain despite being a relatively new, high-end phone. The user reports that they mainly use the phone for checking emails for a few minutes three or four times per hour. To diagnose the issue properly, a technician should perform the following steps:
Step 1: Check the battery usage statistics The first step is to check the phone's battery usage statistics. Most modern mobile operating systems have a built-in feature that shows which applications are consuming the most battery power. This can be found in the phone's settings menu, under the battery or power usage section. This will help identify which app is using most of the battery power.
Step 2: Check the applications and their resource usage Once you have identified the app that is consuming most of the battery power, check its resource usage. The technician should determine if the app is misbehaving or if the app has a bug that is causing it to consume excessive resources. The technician can check if there is an update available for the application and if updating the app resolves the battery drain issue.
Step 3: Configure the email software to work on a fetch schedule instead of the push setting If the above steps don't resolve the issue, the technician should configure the email software to work on a fetch schedule instead of the push setting. When the email is configured to the push setting, the phone will constantly check for new emails, which will consume more battery power. In contrast, the fetch schedule checks for new emails at set intervals, such as every 30 minutes, which will reduce the battery consumption.
Step 4: Decrease the screen brightness to 30% If the above steps don't resolve the issue, the technician should decrease the screen brightness to 30%. Brightness settings on mobile devices can have a significant impact on battery life. By reducing the screen brightness to 30%, the user can extend their battery life and potentially resolve the issue.
Step 5: Uninstall all the applications on the phone and see if the battery issues remain If none of the above steps resolve the issue, the technician may want to uninstall all the applications on the phone and see if the battery issues remain. If the battery life improves after uninstalling the apps, it could indicate that one or more of the apps were causing the battery drain issue.
Step 6: Order a replacement battery and see if the phone maintains its charge Finally, if none of the above steps resolve the issue, the technician may consider ordering a replacement battery and see if the phone maintains its charge. A faulty battery can cause rapid battery drain, even in a relatively new phone.
In conclusion, the first step a technician should perform is to check the battery usage statistics to identify which application is consuming the most battery power. From there, they can proceed with the appropriate troubleshooting steps to resolve the issue.