A user is unable to access a network share but can access email.
A technician has confirmed the user has the appropriate permissions to access the share.
Which of the following commands should the technician use FIRST?
Click on the arrows to vote for the correct answer
A. B. C. D.C.
The issue described in the question involves a user who is unable to access a network share but can access email. The technician has confirmed that the user has the appropriate permissions to access the share.
To troubleshoot this issue, the technician should start by verifying the network connectivity between the user's computer and the server hosting the network share. The most appropriate command for this purpose is the "ping" command.
Therefore, the correct answer to this question is A. ping.
The ping command is used to test the connectivity between two devices on a network. It sends a small packet of data to the target device and waits for a response. If the target device responds, it indicates that there is connectivity between the two devices.
By using the ping command, the technician can determine if there is a network connectivity issue between the user's computer and the server hosting the network share. If the ping command is successful, it indicates that there is connectivity between the two devices, and the issue is likely related to the user's permissions or the share configuration.
If the ping command is unsuccessful, the technician may need to troubleshoot the network connectivity issue further. The nslookup and ipconfig commands can be used to diagnose network configuration issues, while the net use command is used to connect to network shares.
In summary, the technician should use the ping command first to test network connectivity between the user's computer and the server hosting the network share. If the ping command is successful, the issue is likely related to the user's permissions or the share configuration. If the ping command is unsuccessful, further network troubleshooting may be necessary.