Resolve Printer Output Tray Selection Issue
Question
Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog.
Which of the following should a technician perform FIRST to attempt to solve the problem?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.B.
The issue being reported is that even though the correct tray is selected in the print dialog, the printer is requiring users to select the output tray manually. To resolve this issue, a technician should perform the following steps in order:
Check the printer's settings: The first step should be to check the printer's settings to make sure that the correct tray is selected as the default tray for printing. If the wrong tray is set as default, the printer may prompt users to select the correct tray manually.
Check the print driver settings: If the printer's settings are correct, the next step is to check the print driver settings on the affected computers. The technician should ensure that the correct tray is selected as the default tray in the print driver settings. It's possible that the print driver settings are overriding the printer's default settings, resulting in the need for users to manually select the correct tray.
Reinstall the print driver: If the print driver settings are correct, the next step is to try reinstalling the print driver on the affected computers. This can help to resolve any issues with the driver that may be causing the printer to prompt users to select the correct tray manually.
Update the printer firmware: If reinstalling the print driver doesn't resolve the issue, the next step is to update the printer's firmware. Firmware updates can sometimes resolve issues with the printer's default settings or with the way that the printer communicates with the print driver.
Check user privileges: If none of the above steps resolve the issue, the technician should check the user's account to ensure that they have the correct printing privileges. If the user doesn't have the necessary privileges, they may not be able to select the correct tray automatically when printing.
Based on the above steps, the correct answer to the question is option A: "Check the user's account for the correct printing privileges." This is the first step that a technician should perform in attempting to resolve the issue.
