Wireless Barcode Scanners and Computers Connectivity Issues: Troubleshooting Guide

Troubleshooting Intermittent Connectivity of Wireless Barcode Scanners and Computers in a Warehouse

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Question

A network engineer has been asked to investigate why several wireless barcode scanners and wireless computers in a warehouse have intermittent connectivity to the shipping server.

The barcode scanners and computers are all on forklift trucks and move around the warehouse during their regular use.

Which of the following should the engineer do to determine the issue? (Choose two.)

A.

Perform a site survey B.

Deploy an FTK Imager C.

Create a heat map D.

Scan for rogue access points E.

Upgrade the security protocols F.

Install a captive portal.

AC.

Explanations

A network engineer has been asked to investigate why several wireless barcode scanners and wireless computers in a warehouse have intermittent connectivity to the shipping server.

The barcode scanners and computers are all on forklift trucks and move around the warehouse during their regular use.

Which of the following should the engineer do to determine the issue? (Choose two.)

A.

Perform a site survey

B.

Deploy an FTK Imager

C.

Create a heat map

D.

Scan for rogue access points

E.

Upgrade the security protocols

F.

Install a captive portal.

AC.

The two best options for the network engineer to determine the issue with the intermittent connectivity of wireless barcode scanners and computers in a warehouse are A) perform a site survey and D) scan for rogue access points.

A) Perform a site survey: A site survey is a comprehensive assessment of the wireless network to identify any coverage gaps, interference, and potential sources of disruption. The survey will provide the engineer with a detailed analysis of the wireless network's signal strength, signal quality, and the level of interference affecting the network. By performing a site survey, the engineer can determine whether the wireless network is correctly configured, whether there is any signal interference, and whether the wireless devices' location within the warehouse is contributing to the intermittent connectivity.

D) Scan for rogue access points: Rogue access points are unauthorized access points that have been connected to the network without the IT department's knowledge. These rogue access points can interfere with the network and can cause connectivity issues for wireless devices. By scanning for rogue access points, the network engineer can identify any unauthorized access points connected to the network and take appropriate action to remove them.

B) Deploy an FTK Imager: FTK Imager is a computer forensics software tool used to acquire and analyze data from computer storage devices. It is not relevant to the issue at hand, and it will not help the network engineer to determine the cause of the intermittent connectivity of wireless barcode scanners and computers.

C) Create a heat map: A heat map is a graphical representation of data that uses different colors to indicate the value of the data. Heat maps are useful for visualizing data, but they are not relevant to the issue at hand, and they will not help the network engineer to determine the cause of the intermittent connectivity of wireless barcode scanners and computers.

E) Upgrade the security protocols: Upgrading the security protocols may be necessary to secure the wireless network, but it will not help the network engineer to determine the cause of the intermittent connectivity of wireless barcode scanners and computers.

F) Install a captive portal: A captive portal is a web page that requires the user to perform some action before granting access to the internet. Captive portals are useful for managing guest access to the network, but they are not relevant to the issue at hand, and they will not help the network engineer to determine the cause of the intermittent connectivity of wireless barcode scanners and computers.