What are two sources from which cases can be created?
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A. B. C. D.CD.
Sure, I'd be happy to provide a detailed explanation of the answer choices to your question!
Cases in Salesforce are typically used to track customer issues, complaints, or requests. There are several ways to create a case, but two common sources are:
A. Web-to-Lead: Web-to-Lead is a feature in Salesforce that allows you to create a web form that captures lead information directly into Salesforce. When a user fills out the web form, a lead record is created in Salesforce. Additionally, if the web form includes certain fields, such as "Description" or "Subject," a case can be automatically created from the lead record. This makes it easy to track customer inquiries or issues that come in through a website.
B. Email-to-Case: Email-to-Case is another feature in Salesforce that allows you to create cases from emails that are sent to a designated email address. You can set up an email service address in Salesforce that automatically creates a new case record whenever an email is received at that address. You can configure rules to specify how cases are created, such as by assigning a priority or a specific case owner based on the contents of the email. This makes it easy to track customer issues that come in through email.
C. Web-to-Web: There is no such feature or functionality named Web-to-Web in Salesforce. Hence this option is incorrect.
D. Connect for Outlook: Connect for Outlook is an add-in for Microsoft Outlook that allows you to sync your Salesforce data with your Outlook calendar, contacts, and tasks. However, it does not directly create cases in Salesforce. Hence, this option is incorrect.
In conclusion, the correct answers to your question are A. Web-to-Lead and C. Email-to-Case.