The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal.
What evaluation criteria will the system admin use for the workflow rule?
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A. B. C. D.C.
The correct evaluation criteria for the workflow rule to notify Sales Ops when an opportunity is closed would be "When a record is created or updated".
The reason for this is that the workflow rule needs to be triggered when the opportunity record is updated to a status of "Closed Won" which indicates that the deal has been closed.
If the evaluation criteria were "When a record is created", the workflow rule would only be triggered when a new opportunity record is created, and not when an existing opportunity record is updated to "Closed Won".
If the evaluation criteria were "When a record is created/updated and didn't previously meet the trigger criteria", the workflow rule would be triggered every time the opportunity record is updated, not just when it is updated to "Closed Won". This could result in unnecessary email notifications being sent to Sales Ops, which could be confusing and overwhelming.
Therefore, the correct evaluation criteria would be "When a record is created or updated", which ensures that the workflow rule is triggered when an opportunity record is updated to a status of "Closed Won", and that Sales Ops is notified of the closed deal.