Consumers are not considered to be the customers if they do not have continuing relationship with the financial institution. A relationship is considered NOT to be a continuing relationship if:
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A. B. C. D.AC
The question is asking about the circumstances under which a consumer is not considered a customer of a financial institution. The key phrase in the question is "continuing relationship," which means that the consumer has an ongoing and regular interaction with the financial institution. The question asks which of the four scenarios would NOT be considered a continuing relationship.
A. The consumer obtains financial services only in isolated transactions, such as using an ATM
This scenario would NOT be considered a continuing relationship. If a consumer only uses an ATM or engages in other isolated transactions, such as cashing a check, without maintaining any other accounts or services with the financial institution, they would not be considered a customer with a continuing relationship.
B. The consumer's loan is sold and servicing rights are retained
This scenario would be considered a continuing relationship. Even if the loan is sold to another entity, as long as the financial institution retains the servicing rights, they would still be considered the customer's financial institution, and therefore the customer would be considered to have a continuing relationship with them.
C. The consumer purchases airline tickets or travel insurance in an isolated transaction
This scenario would NOT be considered a continuing relationship. If a consumer only purchases a one-time product or service, such as airline tickets or travel insurance, without maintaining any other accounts or services with the financial institution, they would not be considered a customer with a continuing relationship.
D. The consumer is a beneficiary or grantor of a trust not administrated by the bank
This scenario would NOT be considered a continuing relationship. If the consumer is a beneficiary or grantor of a trust that is not administered by the bank, they would not be considered a customer with a continuing relationship.
In summary, the answer to the question is A, because a consumer who only uses an ATM or engages in other isolated transactions without maintaining any other accounts or services with the financial institution would not be considered a customer with a continuing relationship.