An SLA contains the official requirements for contract performance and satisfaction between the cloud provider and cloud customer.
Which of the following would NOT be a component with measurable metrics and requirements as part of an SLA?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
Dealing with users or user access would not be an appropriate item for inclusion in an SLA specifically.
However, user access and user experience would be covered indirectly through other metrics.
Memory, CPU, and network resources are all typically included within an SLA for availability and response times when dealing with any incidents.
An SLA (Service Level Agreement) is a contractual agreement between a cloud provider and a cloud customer that outlines the specific services that will be provided and the levels of performance that are expected. The SLA typically includes measurable metrics and requirements to ensure that the provider is meeting its obligations.
In the context of the given question, the component that would NOT be a component with measurable metrics and requirements as part of an SLA is Users. The reason for this is that users are not a technical component of the cloud infrastructure, but rather the individuals who utilize the services provided by the cloud provider.
On the other hand, Network, Memory, and CPU are all technical components of the cloud infrastructure, and therefore would typically have measurable metrics and requirements as part of an SLA.
For example, network metrics could include network uptime, latency, and throughput requirements. Memory metrics could include requirements for available memory, memory usage, and memory performance. CPU metrics could include requirements for CPU usage, CPU performance, and CPU capacity.
Overall, SLAs are important for ensuring that cloud providers deliver the services and performance that their customers require, and that customers have recourse if those requirements are not met.