To meet an SLA, which of the following document should be drafted, defining the company's internal interdependent unit responsibilities and delivery timelines.
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A. B. C. D.B.
OLA is an agreement between the internal support groups of an institution that supports SLA.
According to the Operational Level Agreement, each internal support group has certain responsibilities to the other group.
The OLA clearly depicts the performance and relationship of the internal service groups.
The main objective of OLA is to ensure that all the support groups provide the intended ServiceLevelAgreement.
The document that should be drafted to meet an SLA and define the company's internal interdependent unit responsibilities and delivery timelines is an Operational Level Agreement (OLA).
An OLA is an internal agreement between different departments or units within an organization that supports a service-level agreement (SLA). An OLA defines the responsibilities and expectations of each department or unit involved in delivering a service, as well as the delivery timeline for each department or unit.
OLAs are typically used in large organizations with complex service delivery structures. By defining the responsibilities and delivery timelines of each department or unit, an OLA helps to ensure that the SLA can be met. This document also helps to establish clear communication channels between the departments or units involved, which is essential for delivering high-quality services.
To summarize, an OLA is a document that defines the responsibilities and expectations of each department or unit within an organization and the delivery timeline for each department or unit. This agreement is essential for meeting SLAs and ensuring that services are delivered efficiently and effectively.