Auto-Response Rules Objects

Correct Answer: A and D

Auto-response rules can be created for the leads captured through a Web-to-Lead form and for cases submitted through a: Self-Service portal.

Customer Portal.

Web-to-Case form.

Email-to-Case message.

On-Demand Email-to-Case message.

An Auto Response rule is a set of conditions for sending automatic email responses to lead or case submissions based on the attributes of the submitted record.

You can create as many response rules as you like based on any attribute of the incoming lead or case, but only one rule for leads and one for cases can be active at a time.

Option A and C are incorrect because you cannot assign them auto-response rules.

Reference:

Auto-response rules can be created for Cases and Leads in Salesforce.

1. Cases: Auto-response rules can be created for Cases to send automated responses to customers when a new case is created or when a case is updated. This can help to acknowledge receipt of their inquiry, set expectations for response time, and provide additional information that may be useful to the customer. Auto-response rules for Cases can be based on criteria such as the subject of the case or the priority level.

2. Leads: Auto-response rules can also be created for Leads to send automated responses to prospects when they submit a form or are added to the system. This can help to quickly engage with leads and provide them with relevant information about the company's products or services. Auto-response rules for Leads can be based on criteria such as the lead source or the lead status.

Accounts and Opportunities do not support auto-response rules in Salesforce. Accounts represent the companies or organizations that you do business with, and Opportunities represent potential sales deals. While you can create workflows and other automation rules for these objects, auto-response rules are not available.