Which of the following objects support business processes?
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A. B. C. D.AB.
Out of the given options, the objects that support business processes are Cases, Opportunities, and Campaigns. The correct answer is A, B, and C.
Cases represent customer inquiries or issues that need to be resolved. They are used to track customer support requests, such as complaints or inquiries. Cases can be assigned to individual users or groups for resolution, and they can also be escalated if necessary. Case management is a critical business process for many organizations, and Salesforce provides a range of features and tools to help manage cases effectively.
Opportunities are used to track potential sales deals. They represent potential revenue for the organization and can be used to track the progress of a deal from the initial lead through to the final sale. Opportunity management is a critical business process for many organizations, and Salesforce provides a range of features and tools to help manage opportunities effectively.
Campaigns are used to track marketing initiatives. They represent the various marketing efforts that an organization undertakes to promote its products or services. Campaign management is a critical business process for many organizations, and Salesforce provides a range of features and tools to help manage campaigns effectively.
The Knowledge object is used to manage a company's knowledge base. It allows users to create and share articles and other content that can be used to help customers and employees find answers to their questions. While Knowledge management is an important business process, it is not considered a standard Salesforce business process.
In conclusion, Cases, Opportunities, and Campaigns are the objects that support business processes in Salesforce.