Which Support Level Should You Propose?
Question
You are working on a proposal.
Your prospective client has indicated that he would require guidance from Google support on application development, along with guidance on architecting certain services for proposed use cases. Which support level should you propose?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: A.
Option A is incorrect.
It is invalid, just a distractor.
Option B is incorrect.
Guidance on application development and architecting certain services for proposed use cases are not included in Silver support.
Option C is Correct.
Because it provides consultation on architecting certain services for specific use cases.
Option D is incorrect.
Platinum costs more than Gold, and hence it is not suggested.
https://cloud.google.com/terms/tssgWhen proposing a support level to a client, it's important to understand the differences between each level and the level of support that the client requires.
In this case, the client has indicated that they require guidance on application development and architecting certain services for proposed use cases. Based on this, the support level that would be most appropriate is likely to be Silver or higher.
Here's a brief overview of the different support levels and what they offer:
Bronze: This is the basic level of support that is included with all Google Cloud services. It provides access to documentation, community forums, and billing support.
Silver: This level of support is designed for businesses that require technical guidance and assistance with Google Cloud products. It includes 24/7 access to technical support, response times of up to four hours for critical issues, and access to Google's online training and certification programs.
Gold: This level of support is designed for businesses that require a higher level of support for mission-critical applications. It includes all the features of Silver support, as well as a dedicated technical account manager, faster response times for critical issues, and access to enhanced monitoring and reporting tools.
Platinum: This is the highest level of support that Google Cloud offers. It is designed for businesses that require the highest level of support for their mission-critical applications. It includes all the features of Gold support, as well as personalized support from a team of technical experts, proactive monitoring and troubleshooting, and customized training and consulting services.
Based on the client's requirements for guidance on application development and architecting certain services, a Silver level of support would be the minimum recommended level. However, depending on the complexity and criticality of the applications and services, Gold or Platinum support may be more appropriate.
