Cisco IP Phone Call Processing Features | 400-051 Exam Answer

Lower Priority Call Processing Features

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Question

Which two call processing features have a lower priority than the Do Not Disturb settings on a Cisco IP phone? (Choose two.)

Answers

Explanations

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A. B. C. D. E. F.

DE.

For the DND Ringer Off option, only visual notification gets presented to the device.

For the DND Call Reject option, no notification gets presented to the device.

For the terminating side of the call, Do Not Disturb overrides call back: -> When the phone that terminates the call uses DND Ringer Off, the Callback Available screen will be displayed on the phone after the terminating side goes off hook and on hook.

When the phone that terminates the call has DND Call Reject enabled but the phone becomes available (goes off hook and on hook), a new screen will be presented to the originating device as "<Extension> has become available but is on DND-R"

Callback available notification will be sent only after the terminating side disables DND Call Reject.

The Do Not Disturb (DND) feature on a Cisco IP phone allows users to block incoming calls to their phone, ensuring they are not disturbed during a specific period. When DND is activated, calls will be redirected to voicemail or other specified destinations, and the phone will not ring.

Regarding the given question, two call processing features that have lower priority than the Do Not Disturb settings on a Cisco IP phone are as follows:

  1. Hold reversion: This feature automatically returns a held call to the user who placed the call on hold when the other party disconnects the call. However, when the DND feature is enabled on the user's phone, the call placed on hold will not be returned to the user, and the DND feature will take priority.

  2. Pickup notification: This feature allows users to receive notification when a call is on hold on another user's phone within the same group. The user can then choose to pick up the call by pressing the pickup button on their phone. However, when the DND feature is enabled on the phone, the user will not receive any pickup notifications, and the DND feature will take priority.

Therefore, options B (hold reversion) and D (pickup notification) are the correct answers to this question. The other options, A (park reversion for a locally parked call), C (intercom), E (terminating side of a call back), and F (originating side of a call back), are not affected by the DND feature and will function normally regardless of whether the DND feature is enabled or disabled on the phone.