A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles.
NTO has Social Accounts and Contacts turned on in its account.
Why is the salesperson unable to access the information?
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A. B. C. D.C
Based on the given scenario, the salesperson at Northern Trail Outfitters (NTO) is unable to view a contact's information from social profiles despite having Social Accounts and Contacts turned on in their Salesforce account. Let's analyze each answer option to determine the correct explanation:
A. Universal Containers must install an APP Exchange package to access public profile information for its users. This answer is not relevant to the issue described in the scenario. The problem is not related to the installation of an App Exchange package.
B. The fields configured by Universal Containers' administrator on the contact page layout are missing. This answer is also not the correct explanation. If the fields were missing, the salesperson would not be able to see any information related to the contact, not just the social profile information.
C. The information shown is based on the sales representative's social connection with the contact. This answer provides a plausible explanation. In Salesforce, the visibility of social profile information is typically dependent on the social connection between the sales representative and the contact. If the salesperson does not have a social connection with the contact, they may not be able to view the contact's social profile information.
D. The link to the Facebook profile is NOT configured with the administrator password to access detailed information. This answer is not the correct explanation either. The issue described in the scenario is not related to a specific social network like Facebook, nor is it about configuring administrator passwords.
Based on the analysis above, the most accurate answer is C. The information shown is based on the sales representative's social connection with the contact. In order for the salesperson to view a contact's information from social profiles, they need to establish a social connection with the contact in question. This connection may involve following or connecting with the contact on the relevant social platforms, depending on the integration and configuration of the Salesforce instance. Once the social connection is established, the salesperson should be able to access the contact's social profile information.