An email profile is working, but some users are not receiving their emails.
In the Workspace ONE UEM Console, an administrator sees that the profile is applied.
On the SEG, the administrator notices that the device is not blocked.
What two conditions can cause this issue? (Choose two.)
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A. B. C. D. E.DE.
The given scenario involves an issue where some users are not receiving emails, despite the email profile being applied in the Workspace ONE UEM Console and the device not being blocked on the SEG. The administrator needs to identify the possible causes of this issue, which are:
A. The certificate of the secure email gateway is not valid: This condition can cause issues with email delivery if the certificate used by the secure email gateway (SEG) is not valid or has expired. When a certificate is not valid, it can prevent the device from establishing a secure connection with the SEG, resulting in email delivery issues. The administrator should check the SEG certificate status to verify if it's valid and not expired.
B. The user account is disabled: If the user account associated with the affected device is disabled, then email delivery issues can occur. When a user account is disabled, the device will not be able to access their mailbox, resulting in email delivery failures. The administrator should verify the user account status to check if it's enabled or disabled.
C. The device is unable to connect to the SEG: If the device is unable to connect to the SEG, it can result in email delivery issues. This can be caused by network connectivity issues, firewall settings, or misconfiguration of the device or SEG. The administrator should check if the device can connect to the SEG and if there are any connectivity issues.
D. The Activesync is not enabled for these users: If ActiveSync is not enabled for the affected users, email delivery issues can occur. ActiveSync is a protocol used by Microsoft Exchange Server to synchronize email, contacts, and calendar data between the server and mobile devices. The administrator should check if ActiveSync is enabled for the affected users.
E. The SEG cannot communicate with the mailbox server of these users: If the SEG cannot communicate with the mailbox server of the affected users, it can result in email delivery issues. This can be caused by network connectivity issues, firewall settings, or misconfiguration of the SEG or mailbox server. The administrator should check if the SEG can communicate with the mailbox server of the affected users and if there are any connectivity issues.
In summary, the possible causes of the issue where some users are not receiving their emails can be a certificate issue with the SEG, disabled user account, connectivity issues, disabled ActiveSync, or SEG communication issues with the mailbox server. The administrator should perform the necessary checks and troubleshooting steps to identify and resolve the root cause of the issue.