Why would you use early triggers?
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A. B. C. D.B.
Early triggers are a way to automate the process of escalating cases based on certain criteria. The purpose of using early triggers is to allow for notification or action to occur before the case actually escalates to a higher level of support.
Option A, "To escalate a case according to a time zone," is not a correct use case for early triggers. Time zone is not a criterion that can be used in early triggers.
Option B, "To allow notification before a case actually escalates," is a correct use case for early triggers. For example, an early trigger can be set up to notify the case owner and their manager when a case has been open for a certain amount of time without a response from the customer. This allows for proactive action to be taken to prevent the case from escalating to a higher level of support.
Option C, "To escalate any case within a period," is not a correct use case for early triggers. Escalation rules are better suited for this scenario.
Option D, "To send an auto response email to customers," is not a correct use case for early triggers. Auto-response rules are better suited for this scenario.
In summary, early triggers are useful for allowing notification or action to occur before a case actually escalates.