Troubleshooting Invalid SSL Certificate Issue

C.

When an administrator connects to View Administrator and sees that the dashboard health indicator is red for the View Connection Server instance and clicking the red health indicator displays SSL Certificate: Invalid, it indicates that there is an issue with the SSL certificate that is being used by the View Connection Server instance.

SSL (Secure Socket Layer) certificates are used to establish secure connections between clients and servers. When a client connects to a server, it checks the server's SSL certificate to verify the server's identity and establish a secure connection. If there is an issue with the SSL certificate, such as it being invalid, the connection will not be established.

To troubleshoot this issue, the administrator should review the settings related to the SSL certificate. The possible settings that the administrator should review are:

A. Verify that the certificate is added to the certificate authority's revocation list - This setting is not relevant to the issue at hand. The certificate authority's revocation list is used to revoke certificates that have been compromised or are no longer valid. It is not used to troubleshoot issues with SSL certificates.

B. Verify that the certificate has a friendly name of view - This setting is also not relevant to the issue at hand. The friendly name of a certificate is used for identification purposes and does not affect the validity of the certificate.

C. Verify that the certificate is imported into the Personal folder in the Microsoft Windows local computer certificate store - This setting is important as SSL certificates need to be properly installed and configured in order to be valid. The Personal folder in the Microsoft Windows local computer certificate store is where SSL certificates should be installed on the View Connection Server instance.

D. Verify that the SSL service is running on the View Connection Server instance - This setting is also important as the SSL service needs to be running in order to establish secure connections between clients and servers. If the SSL service is not running, the SSL certificate will not be able to be used to establish secure connections.

In summary, when troubleshooting the issue of an invalid SSL certificate on a View Connection Server instance, the administrator should review the setting related to the SSL certificate installation in the Personal folder in the Microsoft Windows local computer certificate store and also check if the SSL service is running.