When enrolling a device into a newly set up Workspace ONE environment, a user receives the error message "Invalid User Credentials"
The user has verified that they are using the correct Active Directory credentials.
The user has also successfully performed the "Test Connection" process to the Active Directory integration within the Workspace ONE UEM, but they still get the same error.
How should this problem be solved?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The error message "Invalid User Credentials" indicates that the user's credentials are not being authenticated correctly by the Workspace ONE environment. If the user has verified that they are using the correct Active Directory credentials and has successfully performed the "Test Connection" process to the Active Directory integration within the Workspace ONE UEM, there may be other issues to consider.
To troubleshoot this issue, the following steps can be taken:
Check the device enrollment restriction settings: The device enrollment restriction settings may be configured to restrict the enrollment of certain devices or users. Verify that the user's device and user account are not being restricted. If they are, adjust the settings accordingly.
Exit the airplane mode on a mobile device: If the user is enrolling a mobile device, they may have enabled airplane mode, which disables network connectivity. Ensure that the mobile device is not in airplane mode.
Enable directory authentication as the authentication mode: Verify that directory authentication is enabled as the authentication mode for the Workspace ONE environment. If it is not, enable it and test the enrollment process again.
Enable the Workspace ONE REST API: If the Workspace ONE REST API is not enabled, it may prevent the user from enrolling their device. Enable the Workspace ONE REST API and test the enrollment process again.
By following these steps, the issue with the "Invalid User Credentials" error message should be resolved. If the issue persists, further troubleshooting may be required.