Account, Opportunity, and Case Owners | Exam ADX-201 Essential Guide

Account, Opportunity, and Case Owners

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The Account owner, Opportunity Owners and case owners:

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A. B. C. D.

D.

The Account owner, Opportunity owner, and Case owner are all different roles within Salesforce that are responsible for managing and owning specific records.

The Account owner is the user who has ownership of an Account record. This user is responsible for managing the Account, including its related Contacts and Opportunities.

The Opportunity owner is the user who has ownership of an Opportunity record. This user is responsible for managing the Opportunity, including its related Account, Contacts, and associated activities.

The Case owner is the user who has ownership of a Case record. This user is responsible for managing the Case, including its related Account, Contact, and associated activities.

Now coming to the options: A. Has to be the same user - This option is not correct. The owners of these records can be different users.

B. Has to be from the same Profile - This option is also not correct. The owners of these records can have different profiles.

C. Has to be from the same Role - This option is not correct as well. The owners of these records can have different roles.

D. Can be different Users - This option is the correct answer. The owners of these records can be different users. There are no restrictions on the ownership of these records based on user, profile or role.