An administrator receives a call from a user who is unable to receive email.
After checking the workstation and email settings the administrator is still not able to determine the problem.
Which of the following is the NEXT step that the administrator should take?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
When troubleshooting an issue, it is important to follow a logical and methodical approach to isolate the root cause of the problem. In this scenario, the administrator has checked the workstation and email settings, but is still unable to determine the problem.
The next step that the administrator should take is to create an action plan. An action plan is a step-by-step approach that outlines the steps to be taken to resolve the issue. This plan should include a list of possible causes of the problem, a list of steps to be taken to isolate the cause of the problem, and a list of potential solutions. The action plan should also include a timeline for completing each step, and a list of resources that may be needed.
Creating an action plan will help the administrator to stay organized and focused, and will ensure that all necessary steps are taken to resolve the issue. If the administrator is still unable to resolve the issue after following the action plan, the next step would be to escalate the issue to a higher level of support, such as a senior administrator or vendor support.
Rebooting the mail server should not be the next step, as it is a drastic measure that may cause additional problems, and it does not address the root cause of the problem. Documenting the solution should be done after the problem has been resolved, and should not be the next step in the troubleshooting process.