An administrator receives a call from a user who is unable to receive email.
After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.
Which of the following is the NEXT step that the administrator should take?
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A. B. C. D.C.
The next step that the administrator should take after resolving the issue and verifying that the user is able to access email again is to document the outcome, which means the correct answer is C. Document the outcome.
Documenting the outcome is important because it allows the administrator to keep track of what happened and how the issue was resolved. This documentation can be useful for future reference if a similar issue occurs. Additionally, documentation can be helpful for other IT staff who may need to troubleshoot similar problems in the future.
While implementing preventative measures (Option A) is important to prevent future issues, it should not be the next step in this scenario because the current issue has already been resolved. The administrator should first document the outcome before implementing preventative measures.
Closing the issue (Option B) is premature since the administrator should ensure that the problem is fully resolved before closing the issue. Therefore, documenting the outcome should be done before closing the issue.
Checking other users to ensure they are not having the same issue (Option D) is a good practice, but it is not the immediate next step because the administrator should first document the outcome of the resolved issue.