Choose the Right Support Plan for Your Azure Environment | Exam AZ-900
Question
Your company plans to request an architectural review of an Azure environment from Microsoft.
The company currently has a Basic support plan.
You need to recommend a new support plan for the company. The solution must minimize costs.
Which support plan should you recommend?
Answers
Explanations
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A. B. C. D.A
The Premier support plan provides customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by Microsoft Azure technical specialists.
https://azure.microsoft.com/en-gb/support/plans/To answer this question, we need to understand the different Azure support plans available and their associated costs.
There are four Azure support plans available:
- Basic
- Developer
- Standard
- Professional Direct
The Basic support plan is the most cost-effective option and it provides 24/7 access to Azure documentation and knowledge base, as well as the ability to submit support tickets and receive a response within 24 hours.
The Developer support plan is designed for developers and provides additional benefits such as unlimited technical support for development and testing scenarios, a guaranteed 1-hour initial response time for critical issues, and access to code development and architectural guidance.
The Standard support plan provides faster initial response times for critical issues (within 30 minutes), unlimited 24/7 technical support for production issues, and access to Azure Advisor and Azure Service Health.
The Professional Direct support plan is the highest tier and provides the fastest initial response time (within 15 minutes) for critical issues, 24/7 technical support for production issues, and access to a designated technical account manager (TAM) for personalized support.
Given the scenario in the question, where the company is currently on the Basic support plan and wants to minimize costs while requesting an architectural review from Microsoft, the best option would be to upgrade to the Developer support plan.
While the Standard and Professional Direct plans offer faster response times and more comprehensive support, they also come with significantly higher costs. The Developer support plan provides unlimited technical support for development and testing scenarios, which may be sufficient for the company's needs in requesting an architectural review from Microsoft. Additionally, the Developer plan is still relatively cost-effective compared to the other plans.
Therefore, the recommended support plan for the company in this scenario is the Developer support plan.
