Choosing the Right Service Model for Moving Your Accounting Application to the Cloud
Question
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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Your company plans to purchase an Azure subscription.
The company's support policy states that the Azure environment must provide an option to access support engineers by phone or email.
You need to recommend which support plan meets the support policy requirement.
Solution: Recommend a Premier support plan.
Does this meet the goal?
Answers
Explanations
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A. B.A
The Standard, Professional Direct, and Premier support plans have technical support for engineers via email and phone.
https://azure.microsoft.com/en-gb/support/plans/The correct answer is A. Yes, recommending a Premier support plan meets the goal of providing an option to access support engineers by phone or email.
Azure offers several support plans to meet different customer needs. The Premier support plan is the highest level of support offered by Microsoft Azure. It provides comprehensive support and includes access to a designated support team of highly skilled engineers who are available 24/7 via phone, email, and online chat.
By choosing the Premier support plan, your company will have the option to access support engineers not only through phone but also via email, which aligns with the company's support policy requirement. This support plan ensures prompt assistance and expertise from Microsoft's support team, enabling your company to address any technical issues or challenges that may arise in the Azure environment.
It's worth noting that there are other support plans available in Azure, such as the Standard and Professional Direct support plans. While these plans also offer support options like phone and email, the Premier support plan provides the most comprehensive and personalized support experience.
Therefore, recommending the Premier support plan would fulfill the company's support policy requirement by providing access to support engineers through both phone and email.
The given scenario describes a company that wants to purchase an Azure subscription and requires the availability of phone or email support to meet their support policy. The question asks whether recommending a Premier support plan would meet this requirement.
The Premier support plan is one of the highest levels of support offered by Microsoft Azure. It provides a comprehensive range of support services, including 24/7 technical support by phone and email, proactive monitoring and troubleshooting, and personalized technical account management. The Premier support plan also includes access to Azure Engineering for critical issues and offers tailored solutions for specific business needs.
Given the requirement of the company to have access to support engineers by phone or email, recommending the Premier support plan would be a suitable solution as it meets the requirement. The Premier support plan offers 24/7 technical support through phone and email, which satisfies the company's support policy.
Therefore, the answer to this question is A. Yes, recommending a Premier support plan meets the goal of providing an option to access support engineers by phone or email.
