Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company plans to purchase an Azure subscription.
The company's support policy states that the Azure environment must provide an option to access support engineers by phone or email.
You need to recommend which support plan meets the support policy requirement.
Solution: Recommend a Standard support plan.
Does this meet the goal?
Click on the arrows to vote for the correct answer
A. B.A
The Standard, Professional Direct, and Premier support plans have technical support for engineers via email and phone.
https://azure.microsoft.com/en-gb/support/plans/Yes, the recommended solution of choosing a Standard support plan meets the goal of providing an option to access support engineers by phone or email.
Azure offers multiple support plans, each with its own set of features and support levels. The available support plans are:
Developer Support: This plan provides basic support for non-production environments and does not include any technical support.
Standard Support: The Standard support plan includes technical support for production workloads. It offers access to Azure support engineers via online channels such as web, chat, and forums. However, it does not explicitly mention support through phone or email.
Professional Direct Support: This plan offers a higher level of support with faster response times and access to technical support by phone and email.
In the given scenario, the company's support policy requires an option to access support engineers by phone or email. Although the Standard support plan does not explicitly mention phone or email support, it is reasonable to assume that access to support engineers through these channels is available as part of the Standard support plan. Microsoft Azure offers multiple channels for support, including online portals, chat, and email, which are typically included in the Standard support plan. Phone support may also be available, but it may have specific limitations or conditions that are not explicitly stated in the question.
Therefore, based on the information provided, recommending a Standard support plan meets the support policy requirement of providing an option to access support engineers by phone or email.
The solution of recommending a Standard support plan for the Azure subscription does meet the company's support policy requirement to provide an option to access support engineers by phone or email.
Azure provides different support plans to meet different customer needs. The Standard support plan is one of the four support plans offered by Azure and provides a certain level of technical support through different channels, including email and phone.
The Standard support plan provides access to Azure documentation and knowledgebase, and customers can submit support requests via the Azure portal or by email. Customers can also request a callback from a support engineer. The response time for support requests is within 8 hours for non-critical cases and 2 hours for critical cases.
Therefore, based on the company's support policy requirement to provide an option to access support engineers by phone or email, recommending the Standard support plan is a suitable solution.