Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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Your company plans to purchase an Azure subscription.
The company's support policy states that the Azure environment must provide an option to access support engineers by phone or email.
You need to recommend which support plan meets the support policy requirement.
Solution: Recommend a Basic support plan.
Does this meet the goal?
Click on the arrows to vote for the correct answer
A. B.B
The Basic support plan does not have any technical support for engineers.
Access to Support Engineers via email or phone is available in the following support plans: Premier, Professional Direct and standard.
https://azure.microsoft.com/en-gb/support/plans/The Basic support plan in Azure provides support via email only, and does not offer phone support. Therefore, the Basic support plan does not meet the company's support policy requirement, which states that support engineers must be accessible by phone or email.
As a result, the correct answer is B. No.
If the company requires phone support, they should consider choosing a higher-tier support plan, such as Standard, Professional Direct or Premier, as these plans provide phone support. These support plans offer different levels of support and response times, with the higher-tier plans offering more support options, including 24/7 phone support, faster response times, and access to technical experts.
When recommending a support plan, it is important to understand the company's specific support requirements and budget, as well as the service-level agreements (SLAs) associated with each plan. By considering these factors, you can help the company choose the most appropriate support plan that meets their needs and budget while ensuring they meet their support policy requirements.