Auto Response rules work on which objects?
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A. B. C. D.A.
Auto Response rules in Salesforce allow administrators to automate the process of sending email responses to customers when they submit a form or send an email. These rules can be used to acknowledge the receipt of a lead, case, or other types of records in Salesforce.
Based on the answer choices provided, the correct answer is A. Leads and Cases. This means that Auto Response rules can be created for both Lead and Case records in Salesforce.
Leads are records for individuals or companies who have shown interest in your company's products or services. When a lead is created, an auto-response email can be sent to acknowledge their interest and provide additional information or next steps.
Cases are records for customer inquiries or issues. When a case is created, an auto-response email can be sent to acknowledge their request and provide an estimated resolution time or other helpful information.
Option B, Accounts and Leads, is incorrect because Auto Response rules cannot be created for Accounts. Accounts are records for companies or organizations that your company has a relationship with, but they do not typically submit forms or send emails that require an auto-response.
Option C, Accounts and Opportunity, is also incorrect because Auto Response rules cannot be created for Opportunities. Opportunities are records for potential sales deals and are not typically used for customer inquiries or form submissions that require an auto-response.
Option D, Account and Cases, is incorrect because Auto Response rules cannot be created for Accounts alone. Additionally, as mentioned above, Auto Response rules can be created for Cases but not for Opportunities.
In summary, Auto Response rules work on Leads and Cases, allowing administrators to automate the process of sending email responses to customers who submit form or send emails related to these record types.