Escalation rules only run during the business hours with which they are associated?
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A. B.A.
The answer is: A. True.
Escalation rules are used to escalate records (cases, leads, and custom objects) to another user or queue based on certain criteria. These rules can be set up to run during specific business hours or continuously.
When an escalation rule is set to run during specific business hours, it will only escalate records during those hours. If a record meets the escalation criteria outside of the specified business hours, it will not be escalated until the next time the escalation rule runs during business hours.
For example, if an escalation rule is set to run from 9:00 AM to 5:00 PM on weekdays and a case meets the escalation criteria at 6:00 PM on a Friday, the case will not be escalated until the next time the rule runs during business hours on Monday at 9:00 AM.
Therefore, it is true that escalation rules only run during the business hours with which they are associated.