During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is impacting adoption.
How should the consultant avoid this issue in the future?
Click on the arrows to vote for the correct answer
A. B. C. D.B
To avoid the issue of users finding it difficult to use a new system during the Deploy phase at Cloud Kicks, the most appropriate answer would be option A: Conduct a Beta review during the Validate phase.
Here's a detailed explanation for why this is the correct choice:
A. Conduct a Beta review during the Validate phase: Conducting a Beta review during the Validate phase allows users to test the system before it is fully deployed. A Beta review involves selecting a group of users who are willing to try out the new system and provide feedback. By involving users in the testing process, the consultant can gather valuable insights and identify any usability issues, functionality gaps, or areas that need improvement.
The key advantage of conducting a Beta review is that it allows Cloud Kicks to address any issues or concerns raised by users before the system is rolled out to the entire user base. By collecting feedback early on, the consultant can make necessary adjustments and enhancements to improve user experience, increase user adoption, and mitigate the difficulties faced by users.
Now, let's briefly discuss the other answer choices and explain why they are not the best options:
B. Design a solution during the Build phase: Designing a solution during the Build phase is a crucial step in the implementation process, but it primarily focuses on translating the business requirements into a technical solution. While designing a solution, the consultant considers factors like customization, data model design, workflow automation, and integration requirements. However, it does not directly address the issue of user adoption or difficulties faced by users in using the system.
C. Develop test scripts during the Plan phase: Developing test scripts during the Plan phase is an essential activity to ensure that the system functions as intended and meets the specified requirements. Test scripts help in validating the system's functionality and identifying any defects or bugs. While it is important to have comprehensive test scripts, they do not directly address the issue of user adoption or difficulties faced by users in using the system.
D. Gain buy-in during the Analyze phase: Gaining buy-in during the Analyze phase is related to securing support and approval from stakeholders for the proposed solution. It involves understanding the business needs, identifying key stakeholders, and aligning the solution with their requirements. While gaining buy-in is important for successful implementation, it does not directly address the issue of user adoption or difficulties faced by users in using the system.
In summary, conducting a Beta review during the Validate phase is the best approach to involve users early on and gather their feedback, which helps in identifying and addressing any usability issues or challenges before the system is fully deployed. This proactive approach improves user adoption and ensures a smoother transition to the new system.