Troubleshooting Tools
Question
A technician is investigating an application that has crashed on a workstation.
The application is displaying a generic error.
Which of the following tools should the technician use?
Answers
Explanations
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A. B. C. D.D.
In order to troubleshoot an application that has crashed on a workstation, a technician can use different tools. Each tool has its own purpose, and choosing the right one can be critical to finding the root cause of the problem.
A. Performance Monitor: This tool is used to monitor and analyze system performance. It can provide information about CPU usage, memory usage, disk activity, and network activity. However, it may not be the best tool to use when investigating an application crash, as it doesn't provide specific information about the application itself.
B. Component Services: This tool allows the technician to manage and configure COM+ components and applications. It is not typically used for application troubleshooting.
C. Task Manager: This tool is used to monitor system resources and running processes. It can be used to end a process that is not responding or to identify a process that is consuming a lot of resources. If an application has crashed, the technician can use Task Manager to see if the application is still running or not.
D. Event Viewer: This tool is used to view system logs, including application logs, security logs, and system logs. When an application crashes, it may generate an error log that can be viewed in Event Viewer. This log can provide information about the cause of the crash, such as a missing DLL file, a memory leak, or a driver issue. The technician can use this information to troubleshoot the problem further.
Based on the above, the best tool to use when investigating an application crash on a workstation is D. Event Viewer.
