A technician is called to troubleshoot a user's Windows workstation that fails to boot.
The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a 'Stop' error on every boot.
Which of the following should the technician complete to resolve the issue?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The issue described in the question is that the user's Windows workstation fails to boot after updating the graphics driver to a beta version, and gives a Stop error on every boot. To resolve this issue, the technician must take steps to replace the beta version of the graphics driver with a stable version.
Option A suggests booting the workstation in safe mode and disabling the graphics driver system tray menu. While this might allow the system to boot without crashing, it does not address the underlying issue of the beta graphics driver causing the Stop error. Disabling the graphics driver system tray menu may also not be a viable long-term solution for the user, as it could impact the functionality of the graphics card.
Option B is a better choice, as it suggests booting the workstation in safe mode with networking and installing the latest stable graphics driver. Safe mode is a diagnostic mode of Windows that loads a minimal set of drivers and services, which can help isolate and troubleshoot issues like this one. By booting in safe mode with networking, the technician can connect to the internet and download the latest stable graphics driver from the manufacturer's website. This will replace the beta version and hopefully resolve the Stop error.
Option C suggests booting the workstation in safe mode and disabling Windows driver signing requirements. This is unlikely to be a viable solution, as disabling driver signing requirements can introduce security risks to the system.
Option D suggests booting the workstation in safe mode with Command Prompt and enabling Driver Verifier with standard settings. Driver Verifier is a Windows tool that can help detect and troubleshoot driver-related issues. However, enabling it with standard settings may not necessarily resolve the issue at hand, as the Stop error is likely caused by the beta graphics driver. It may be a useful tool to have in the technician's toolkit for future troubleshooting, but it is not the best option in this scenario.
In conclusion, option B - booting the workstation in safe mode with networking and installing the latest stable graphics driver - is the best choice for resolving the issue described in the question.