A user is working on a shared computer and attempts to open the email application, which freezes when opened.
A technician logs into the computer, and the email application works without issue.
The technician has the user log back in, but the application still freezes when opened.
Which of the following is the NEXT step the technician should take to resolve the issue?
Click on the arrows to vote for the correct answer
A. B. C. D.D.
Based on the scenario described, it seems that the issue is specific to the user's account rather than the computer or email application itself. This is indicated by the fact that the technician was able to log into the computer and use the email application without any issues. Therefore, the next step that the technician should take is to try and resolve the issue with the user's account.
Option A - Check for and apply software updates: This may be a good step to take, but it is not the most appropriate next step in this scenario. Software updates may address various issues with the computer or applications, but it is unlikely to resolve an issue with a specific user account.
Option B - Perform repair installation on the application: Again, this may be a good step to take, but it is not the most appropriate next step in this scenario. Performing a repair installation may help fix issues with the email application, but it is unlikely to resolve an issue with a specific user account.
Option C - Add the user to the local administrators group: This is not a recommended solution to resolve the issue. Adding the user to the local administrators group may give them elevated privileges on the computer, which is not necessary and can introduce security risks.
Option D - Rebuild the user's mail profile: This is the most appropriate next step to take in this scenario. Rebuilding the user's mail profile involves creating a new profile for the user and transferring all of their email data to the new profile. This should resolve any issues that the user was experiencing with the email application.
In conclusion, the technician should take option D - Rebuild the user's mail profile - as the next step to resolve the issue with the email application freezing for the user.