Researching the Status Reason for a Cancelled Case Status
Question
You need to consider the underlined segment to establish whether it is accurate.
The status reason for a Cancelled case status will read Researching.
Answers
Explanations
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A. B. C. D.C.
Based on the question prompt, the statement being evaluated is: "The status reason for a Cancelled case status will read Researching."
To determine whether this statement is accurate, we need to consider the possible status reasons that can be associated with a Cancelled case status in Dynamics 365 Customer Service.
In Dynamics 365 Customer Service, a case can have several status reasons associated with it, depending on the current state of the case. These status reasons help to provide more granular information about the case, beyond just its overall status (such as Open or Closed).
According to the Dynamics 365 Customer Service documentation, the following are the available status reasons for a Cancelled case status:
- Cancelled
- Customer Action
- Duplicate
- Junk
- Out of Scope
Based on this information, it is clear that there is no status reason called "Researching" that can be associated with a Cancelled case status in Dynamics 365 Customer Service. Therefore, the underlined segment in the statement is not accurate.
To make the statement accurate, we would need to replace "Researching" with one of the available status reasons for a Cancelled case status in Dynamics 365 Customer Service. For example, we could say "The status reason for a Cancelled case status will read Cancelled."
