Configure Fulfillment Preferences - Exam MB-230 Answer Analysis

Explanation.

Topic 2, Manage cases and the knowledge base.

The underlined segment mentions the need to "alter working intervals" and suggests that this can be achieved through "configuring fulfillment preferences". Based on this information, we can infer that the segment is referring to a feature related to scheduling.

Option A, "service scheduling", seems like a relevant option because scheduling is a key aspect of customer service operations. Service scheduling is a feature in Dynamics 365 Customer Service that allows users to schedule resources (such as employees, facilities, and equipment) to perform work orders or service activities. This includes defining work hours, work days, and time off for resources, as well as setting up scheduling policies and rules.

Option B, "No adjustment required", is unlikely to be the correct answer because the segment clearly mentions the need for some sort of configuration to alter working intervals.

Option C, "resource scheduling", is another relevant option because it pertains to the scheduling of resources (as mentioned in option A). Resource scheduling in Dynamics 365 Customer Service involves assigning resources to work orders, cases, or other service activities based on availability, skills, and other criteria.

Option D, "requirement groups", does not seem to be directly related to scheduling or the configuration of working intervals. Requirement groups in Dynamics 365 Customer Service are used to group related products, services, or resources together for easy selection during service activities.

Based on this analysis, it is most likely that the underlined segment is referring to the "service scheduling" or "resource scheduling" feature in Dynamics 365 Customer Service. Therefore, the correct answer is either option A or option C, depending on the context of the question and the specific scenario being discussed.