Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?
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A. B.B.
The answer is B. False.
Case escalation rules triggered on the last modification will not be reset each time a user adds an activity or sends an email from the case record.
Escalation rules are triggered based on certain criteria, such as the age of a case or the priority of a case. When the criteria are met, the escalation rule will perform an action, such as sending an email or changing the owner of the case.
When an activity is added or an email is sent from the case record, it does not reset the criteria that the escalation rule is based on. For example, if the escalation rule is based on the age of the case, adding an activity or sending an email will not reset the age of the case.
Therefore, the answer is false.