A government agency plans to use predictive analytics to improve the quality of its services.
The IT director is confident they have selected the right tool and can acquire appropriate resources to support the business need.
Which of the following should be the director's NEXT course of action?
Click on the arrows to vote for the correct answer
A. B. C. D.C.
The IT director's next course of action should be to establish a data governance council that includes IT senior management.
Explanation: Predictive analytics involves the use of data to make predictions about future events or behaviors. As such, it is crucial to ensure that the data being used is accurate, reliable, and secure. Establishing a data governance council that includes IT senior management can help to ensure that the agency's data is managed effectively and that the use of predictive analytics aligns with the organization's overall governance, risk management, and compliance (GRC) framework.
The data governance council should be responsible for defining data policies and procedures, identifying and mitigating data-related risks, and ensuring compliance with regulatory requirements. It should also establish data quality standards and provide oversight for data-related projects and initiatives, including the implementation of predictive analytics.
While ensuring job descriptions are available for newly-hired IT resources and ensuring IT has the appropriate processes in place are important activities, they are not the director's next course of action in this scenario. These activities may be relevant at a later stage, once the data governance council has been established and the organization is ready to move forward with implementing predictive analytics.
Implementing a balanced scorecard to measure service quality is also not the director's next course of action in this scenario. While measuring service quality is important, it is not directly related to establishing a data governance council or implementing predictive analytics. The balanced scorecard is a tool for measuring performance across different areas of an organization, and while it may be useful in some contexts, it is not relevant to this particular situation.