The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes.
Which of the following are Change Management terminologies? Each correct answer represents a part of the solution.
Choose three.
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A. B. C. D.ACD.
Change Management is a process that aims to ensure that changes made to an organization's IT infrastructure or systems are done in a controlled and standardized manner. The goal is to minimize the risk of unexpected problems, minimize downtime, and ensure that the changes are beneficial to the organization.
The following are Change Management terminologies:
A. Request for Change (RFC): This is a formal request to change something in the IT infrastructure. The RFC should describe the proposed change, the reason for the change, and the potential impact on the organization. The RFC is usually submitted by a member of the IT staff or a business user who needs a change in the IT environment to support business requirements.
B. Service Request Management: This is a process that manages the lifecycle of service requests, from initial request to fulfillment. Service requests are different from RFCs in that they usually involve simple, routine tasks, such as resetting passwords, installing software, or granting access to a system. Service requests can be submitted by anyone, including business users or IT staff.
C. Change: A change is any modification to the IT infrastructure, systems, or applications that can potentially impact the business operations. Changes can be minor, such as applying a patch, or major, such as upgrading a critical system.
D. Forward Schedule of Changes (FSC): The FSC is a document that provides information on all scheduled changes to the IT infrastructure or systems. The FSC includes the proposed changes, the date and time of the change, and the potential impact on the business operations. The FSC is an important tool for managing change because it allows IT staff and business users to plan their work and minimize disruptions to the business operations.
In summary, Change Management terminologies include Request for Change (RFC), Service Request Management, Change, and Forward Schedule of Changes (FSC). These terminologies are used to standardize the Change Management process and ensure that changes are made in a controlled and efficient manner, minimizing the risk of unexpected problems and downtime.