Provide Inquiries about Specialized Manufacturing Machinery

Correct Answer: B

Power Virtual Agents service provides a set of pre-built entities that reflects the most common information like age, color,

places, money, language, etc.

These entities also include standard business terminology.

However, some business organizations need to create the "vocabulary" of their specialized language.

It helps bots to understand the customers' questions or requests about specific business domains.

For such cases, the Power Virtual Agents service provides functionality to create your business-specific entities and teach a chatbot to recognize these entities in conversation, answer questions, and take appropriate actions.

If you need to create a custom entity, you can select the “Entities” in the main menu and push the “+ New custom entity” button on the top bar.

Portal opens a new screen.

You need to provide the entity name and the list of items with their synonyms.

When you create a conversation path for your bot, you can provide possible questions and link custom entities to the bot's answer.

All other options are incorrect.

For more information about Power Virtual Agents custom entities, please visit the below URLs:

To provide an efficient service to customers, when creating a chatbot for the online shop, the following options should be added:

B. Custom entities: The chatbot should have custom entities created to represent the machine types available in the online shop. This will allow users to select a specific machine type from the option list and get the relevant information they require. Custom entities can be created in the Power Platform, and their values can be managed by an administrator.

C. Conditions: Once the user has selected the machine type, the chatbot should use conditions to check which machine type has been selected and provide the appropriate information to the user.

E. Questions: To make the chatbot more engaging and user-friendly, it can ask follow-up questions to the user, such as what specific information they need about the selected machine type or whether they need help with ordering or delivery.

Option D, new trigger phrases, can be used to expand the chatbot's capabilities and allow it to understand a broader range of user queries. However, it is not directly related to the efficient service provided to customers.

Option A, Power Automate flow, is a tool used to automate workflows and can be useful in integrating the chatbot with other systems. However, it is not required to provide an efficient service to customers through the chatbot.