Power Virtual Agents

Correct Answers: B and D

To create a Power Virtual Agents bot, you need to author the topic.

Topic authoring means to create a new topic and provide the set of trigger phrases that will invoke your bot.

Power Virtual Agents topics consist of two parts: Trigger phrases and Conversation nodes.

Trigger phrases are the list of phrases, keywords, or questions that triggers a bot to provide related information.

Conversation nodes define the bot's response to users' inquiries.

Nodes display messages, ask questions, and run actions.

Trigger phrases initiate the bot's topic.

You need to provide at least 5-10 semantically different trigger phrases for creating an effective topic (Number 1)

After you complete the trigger phrases list, you can add Conversation nodes to your bot using Authoring canvas (Number 2).

Option A is incorrect because Entities represents information that the bot is trying to identify based on natural language understanding from the customer's conversation.

Custom Entities can extend your bot's “conversational” abilities to understand a specific domain.

Entities are not part of the topic authoring process.

Option C is incorrect because Messages are Conversation nodes' elements and not the main part of the topic authoring process.

Option E is incorrect because Questions are Conversation nodes' elements and not the main part of the topic authoring process.

For more information about Power Virtual Agents topics, please visit the below URL:

The correct options for the Power Virtual Agents topics are B) Conversation nodes and D) Trigger phrases.

Here is a detailed explanation of both:

1. Conversation nodes: These are the building blocks of a Power Virtual Agents chatbot conversation. They are the individual units of conversation that contain the dialog, actions, and conditions that the bot uses to interact with the user. A conversation node can contain text, images, buttons, and other media to provide a rich chatbot experience. These nodes are connected to each other in a flow, creating a conversation path that the user can follow.

2. Trigger phrases: These are the phrases or keywords that a user enters to initiate a conversation with the chatbot. Trigger phrases can be added to specific conversation nodes or can be used globally to initiate a conversation from anywhere in the chatbot. When a user enters a trigger phrase, the chatbot matches the phrase to the corresponding conversation node and starts the conversation from there.

Entities, Messages, and Questions are not parts of Power Virtual Agents topics. However, they are important concepts in chatbot development:

• Entities: These are objects or concepts that a chatbot can recognize and act upon in a conversation. For example, if a user enters "I want to order a pizza," the chatbot can recognize "pizza" as an entity and use it to prompt the user for more details about the order.

• Messages: These are the text, images, and other media that the chatbot sends to the user during a conversation. Messages can be triggered by a user input, a specific action in the conversation flow, or other conditions.

• Questions: These are the prompts that the chatbot uses to gather information from the user. Questions can be simple or complex, and can use a variety of input methods such as buttons, drop-down lists, or text inputs.