Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention.
Which solution should the Consultant recommend?
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A. B. C. D. E.E
In the given scenario, the issue faced by Cloud Kicks is that their sales representatives are being overwhelmed with a large number of items in their Chatter feed, making it difficult for them to identify high-priority items or those requiring immediate attention. To address this challenge, the Consultant should recommend implementing the solution of creating Chatter Streams (option E).
Chatter Streams in Salesforce provide a way to filter and organize Chatter feeds based on specific criteria, enabling users to focus on relevant and important information. Here's a detailed explanation of why this solution is the most appropriate:
A. Creating a Chatter Feed page layout: This option refers to customizing the layout of Chatter feed pages. While it may help with visual presentation, it does not address the issue of filtering or organizing the feed content based on priority or immediate attention.
B. Creating Chatter topics: Chatter topics are used to tag and categorize posts, allowing users to search and filter content based on specific topics. While this may improve searchability, it does not directly address the problem of overwhelming feed items or enable prioritization.
C. Increasing Chatter Feeds bookmark limit: This option relates to the number of bookmarks a user can have in Chatter. However, it does not address the core issue of managing the high volume of items in the feed or facilitating prioritization.
D. Increasing the Chatter follower limit: The follower limit in Chatter determines the number of users who can follow a particular record or feed. Although increasing the limit may have some benefits, it does not specifically address the challenge of filtering or organizing the feed content.
E. Creating Chatter Streams: This solution is the most suitable recommendation for the given scenario. Chatter Streams allow users to create customized feeds by applying filters based on specific criteria such as record types, topics, keywords, or other relevant attributes. By creating Streams, sales representatives can define filters to display only high-priority items or posts requiring immediate attention. This will help them sort through the feed more effectively and focus on the most critical information.
In summary, the recommended solution of creating Chatter Streams addresses the issue of overwhelming feed items by providing a way to filter and organize the content based on priority or immediate attention, thus enabling sales representatives to find the relevant information more efficiently.