Cisco DNA Center: Troubleshooting Software Image Upload Issues

Reasons for Cisco DNA Center's Inability to Upload Software Image

Question

While working with software images, an engineer observes that Cisco DNA Center cannot upload its software image directly from the device.

Why is the image not uploading?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

B.

https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center/1-2-10/user_guide/

When a network engineer is trying to upload a software image to Cisco DNA Center, they may encounter issues if the software image is not compatible with Cisco DNA Center or if the device is not configured properly. Based on the given answer options, the most likely reason why the image is not uploading is that the software image for the device is in bundle mode (option D).

Bundle mode is a special mode for software images that are intended for use with a specific Cisco IOS XE release. In bundle mode, the software image includes not only the IOS image but also other files and information that are required to run the device. Because of this, the software image in bundle mode cannot be uploaded directly to Cisco DNA Center.

To resolve this issue, the engineer must first extract the IOS image from the bundle image and then upload the IOS image to Cisco DNA Center. Once the IOS image is uploaded, the engineer can then use Cisco DNA Center to install the image on the device. Alternatively, the engineer can configure the device to use install mode (option B), which allows the device to accept IOS images directly from Cisco DNA Center.

Resyncing the device to Cisco DNA Center (option A) or checking connectivity (option C) may be necessary steps in troubleshooting the issue, but they are not directly related to the image upload problem caused by bundle mode.