Cloud Customer Care provides customers with Enhanced Support or Premium Support, the Third-Party Technology Support. Which of the below listed is not an approach to deliver Third-Party Technology Support?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: A.
Option A is correct.
Integrated support is an invalid option.
Option B is incorrect.
Collaborative support is an approach to deliver Third-Party Technology Support.
Option C is incorrect.
Workload-centric support is an approach to provide Third-Party Technology Support.
Option D is incorrect.
Third-party support is an approach to provide Third-Party Technology Support.
https://cloud.google.com/support/docs/third-party#approachesThe question is asking which approach is not used to deliver Third-Party Technology Support. To answer this question, it's important to understand what Third-Party Technology Support means.
Third-Party Technology Support refers to the support provided by an external vendor or third-party for technology solutions that a customer has purchased. This support can be delivered through various approaches, depending on the customer's requirements and the vendor's capabilities.
Let's look at each of the approaches listed in the answer options:
A. Integrated Support: This approach involves integrating third-party support into the vendor's support services, providing a seamless support experience for the customer. For example, the vendor may have a partnership with a third-party support provider, and the customer can access the support through the vendor's support portal.
B. Collaborative Support: This approach involves the vendor and the third-party support provider working together to provide support to the customer. For example, the vendor may escalate a support issue to the third-party support provider if it requires specialized expertise.
C. Workload-centric Support: This approach involves providing support that is tailored to specific workloads or applications. For example, the third-party support provider may have expertise in a particular technology solution, and they can provide specialized support for that solution.
D. Third-Party Support: This approach involves the customer directly engaging with the third-party support provider for support. This could be through a support portal or by contacting the support provider directly.
Therefore, the correct answer to the question is D. Third-Party Support is not an approach to deliver Third-Party Technology Support. Rather, it is the direct engagement of the customer with the third-party support provider. The other approaches listed in the answer options involve some level of collaboration between the vendor and the third-party support provider.