Which of the below listed is not included in Technical Account Advisor Service (TAAS)?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: D.
Option A is incorrect.
Recommending courses and training paths as per the need of the organization is included in TAAS.
Option B is incorrect.
Additional support for most critical cases is included in TAAS.
Option C is incorrect.
Guidance on case escalation is included in TAAS.
Option D is correct.
Connecting customers with Google technical experts is not included in TAAS, but is done by Technical Account Managers.
https://cloud.google.com/support/docs/enhanced#taasThe Technical Account Advisor Service (TAAS) is a service offered by Google Cloud that provides customers with a dedicated technical advisor who serves as a single point of contact for technical inquiries and support. The advisor helps customers to optimize their use of Google Cloud products and services, and provides guidance on best practices, troubleshooting, and issue resolution.
Now, let's take a look at the options:
A. Recommending courses and training paths as per the need of the organization: This service is not typically included in TAAS. While the advisor may offer guidance on best practices and provide support for technical issues, their primary focus is on helping customers use Google Cloud products and services effectively. For training and education, Google Cloud offers a separate set of resources, such as online courses, documentation, and certification programs.
B. Additional support for most critical cases: This is a key feature of TAAS. The advisor can provide additional support for critical cases, such as outages or performance issues, to help ensure that the customer's business operations are not disrupted.
C. Guidance on case escalation: This is also included in TAAS. If the advisor is unable to resolve an issue or if additional resources are needed, they can help the customer escalate the case to the appropriate team or level of support within Google Cloud.
D. Connects customers with Google technical experts: This is another key feature of TAAS. The advisor serves as a bridge between the customer and Google technical experts, helping to ensure that the customer receives the support they need and that their issues are resolved as quickly as possible.
In summary, the service that is not typically included in Technical Account Advisor Service (TAAS) is recommending courses and training paths as per the need of the organization.