Your organization, a financial organization, has enrolled for an Enhanced support offering.
Your monitoring team has reported multiple user concerns on Infrastructure performance degradation in production, with the danger of revenue loss. While creating a support case for this, which priority support case should be raised?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: B.
Option A is incorrect.
P1 support case is raised when the production infrastructure is unusable, causing potential data integrity issue, revenue loss, etc.
Option B is correct.
P2 support case is raised when the production infrastructure performance is degraded, causing productivity decrease, and danger of revenue loss, etc.
Option C is incorrect.
P3 support case is raised when the business impact is low, and there is no user-visible impact.
Option D is incorrect.
P4 support case is raised when the impact on business or technical impact is minimal to null.
https://cloud.google.com/support/docs/procedures#support_case_priorityWhen it comes to raising a support case for infrastructure performance degradation in production that could lead to revenue loss, the appropriate priority support case to raise would be P1.
Priority 1 (P1) is the highest level of support offered by most providers, including cloud service providers. It indicates that the situation is critical, and the affected systems are down or severely impacted, resulting in a significant impact on business operations. In the case of the financial organization mentioned in the question, revenue loss is a significant business impact, and as such, this situation requires immediate attention.
In contrast, Priority 2 (P2) indicates a high-priority issue that has a significant impact on business operations but is not an emergency. P2 support cases usually require a resolution within a specified time frame, often within hours or days, depending on the service level agreement.
Priority 3 (P3) and Priority 4 (P4) are lower-priority support cases that may not have a significant impact on business operations. P3 support cases may have a moderate impact on business operations, while P4 support cases may have a minimal impact on business operations.
Therefore, in the given scenario where there is infrastructure performance degradation in production and the danger of revenue loss, raising a P1 support case is necessary to ensure immediate attention and prompt resolution of the issue to minimize the impact on business operations.