Your organization has opted for an Enhanced support offering.
You have created a support case.
The current status of the support case is “In progress Google engineering”. What does support case status of “In progress Google engineering” mean?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: C.
Option A is incorrect.
When the case is assigned to one of Google cloud engineers, the status of the support case is “Assigned”.
Option B is incorrect.
When the support case is being worked upon by Google Cloud Customer care engineers, the status of the support case is “In progress Cloud Customer Care”.
Option C is correct.
When the support case is being investigated by Google product engineers, the status of the support case is “In progress Google engineering”.
Option D is incorrect.
When the support case is being investigated by another Google engineer team, the status of the support case is “In progress Google other”.
https://cloud.google.com/support/docs/procedures#support_case_statusThe support case status of "In progress Google engineering" indicates that the case has been assigned to a Google Cloud product engineering team, who are responsible for investigating and resolving complex technical issues related to Google Cloud Platform (GCP) services. These engineers have a deep understanding of GCP's architecture and underlying infrastructure, and are equipped to handle issues that require a more in-depth analysis.
When a customer creates a support case with the Enhanced support offering, Google assigns the case to a technical account manager (TAM) who serves as the primary point of contact between the customer and Google. The TAM works with the customer to understand the issue, gather necessary information, and escalate the case to the appropriate Google engineering team.
"In progress Google engineering" is a status that typically appears after the TAM has submitted the case to the engineering team for investigation. Once the engineering team receives the case, they will review the details and work towards a resolution. During this time, the TAM will continue to monitor the case and provide updates to the customer.
It's worth noting that the timeline for resolving cases can vary depending on the complexity of the issue and the availability of resources. Google's Enhanced support offering provides a range of support options designed to meet the needs of customers with varying levels of technical expertise and business requirements.