Customer Aware Support and Technical Account Manager
Question
Which support offering for Google Cloud customers offers services of ‘Customer Aware Support' and ‘Technical Account Manager'?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: D.
Option A is incorrect.
Basic support does not offer services of Customer Aware Support and does not get a Technical Account Manager.
Option B is incorrect.
Standard support does not offer services of Customer Aware Support and does not get a Technical Account Manager.
Option C is incorrect.
Enhanced support does not offer services of ‘Customer Aware Support' and does not get a ‘Technical Account Manager'.
Option D is correct.
Premium support gets the services of ‘Customer Aware Support' and ‘Technical Account Manager'.
https://cloud.google.com/support/docs#support_offerings_overviewThe support offering for Google Cloud customers that provides services of 'Customer Aware Support' and 'Technical Account Manager' is D. Premium Support.
Google Cloud offers different levels of support to its customers, depending on their needs and budget. These levels of support are Basic, Standard, Enhanced, and Premium Support. Each level of support provides different features and benefits.
Basic Support is the default support level that is included with every Google Cloud account. It offers 24/7 access to online documentation, community forums, and email support. However, it doesn't provide any phone or chat support.
Standard Support is the next level of support, which provides everything that Basic Support offers, along with access to phone and chat support. It also includes a guaranteed response time for critical issues.
Enhanced Support provides faster response times and additional features, such as a dedicated technical account manager (TAM), which is a technical advisor who provides personalized support and guidance to help customers optimize their Google Cloud usage.
Premium Support is the highest level of support offered by Google Cloud. It provides all the features of Enhanced Support, along with additional services such as 24/7 phone support, proactive monitoring, and access to Google's experts and engineers. Premium Support also offers a service called 'Customer Aware Support', which means that the support team is familiar with the customer's specific use case and business needs, allowing them to provide more personalized and effective support.
In summary, Premium Support is the level of support that offers both 'Customer Aware Support' and 'Technical Account Manager' services, making it the correct answer to the question.
