After upgrading a smartphone's OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it.
Joe restarts the smartphone, but the problem persists.
Which of the following should a technician do NEXT to restore the previous functionality?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
The most appropriate step for the technician to take to restore the previous functionality of the smartphone's connection with the automobile is to re-enable the smartphone's Bluetooth radio, which is option B.
When upgrading an OS on a smartphone, sometimes settings related to wireless connections, including Bluetooth, may be reset. Therefore, the first step is to ensure that the Bluetooth feature is turned on, so that the smartphone can pair with the automobile.
Performing a rollback of the smartphone's OS, as suggested in option C, is not necessary as it may require additional time and effort. Moreover, a rollback may cause other potential issues with the phone's settings and data.
Option A, connecting the smartphone to the automobile via USB, will not necessarily restore the previous functionality of the smartphone's automatic connection. The smartphone and automobile must be connected via Bluetooth for the automatic connection to work.
Option D, enabling airplane mode and then disabling airplane mode, will not resolve the problem with the Bluetooth connection. Airplane mode disables all wireless connections, including Bluetooth. Therefore, this option may make the problem worse, as the Bluetooth radio will remain disabled even when airplane mode is turned off.
Therefore, option B is the best course of action to restore the previous functionality of the smartphone's connection with the automobile.