An instructor is almost finished completing a course and has a very dissatisfied learner.
Which of the following would be the BEST course of action to help the learner?
Click on the arrows to vote for the correct answer
A. B. C. D.C.
When dealing with a dissatisfied learner, it is important for instructors to take prompt and appropriate action to address the learner's concerns. This can help to mitigate any negative impact on the learner's experience and improve the chances of the learner completing the course successfully.
Of the options provided, the best course of action for an instructor to take when dealing with a dissatisfied learner is to ask the learner if they had an issue with the course. This is because it provides an opportunity for the instructor to gather feedback directly from the learner, understand their specific concerns, and identify any areas where the course may need improvement.
The other options provided may not be as effective or appropriate. Asking other learners if they had issues with the course may not provide the instructor with the necessary insight to address the dissatisfied learner's specific concerns, as each learner's experience can vary. Offering a refund on the course may be an option in some cases, but it may not address the underlying issues that led to the learner's dissatisfaction. Inviting the learner back to retake the course may also be an option, but it should be done in conjunction with identifying and addressing the learner's specific concerns.
In summary, the best course of action for an instructor to take when dealing with a dissatisfied learner is to ask the learner directly about their concerns and work to address them as appropriate.