The Human Resources department is conducting a class for new employees when the air conditioning stops working.
Which of the following should the instructor do FIRST?
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A. B. C. D.A.
The correct answer is A. Report the incident to the maintenance department.
Explanation: When a problem arises during a class or a training session, it is important to handle the situation in a professional and appropriate manner. In this case, the instructor should first report the incident to the maintenance department so that they can resolve the issue as soon as possible.
Option B, telling the employees it is not unbearable and continuing with the course, is not an appropriate response as it can lead to discomfort and decreased productivity of the learners.
Option C, canceling the class and rescheduling it for another time, may not be feasible in all situations, especially if the new employees are only available during a certain time frame. Additionally, canceling the class can result in a loss of time and resources.
Option D, continuing on with the instruction ignoring the temperature issue, is not recommended as it can lead to discomfort and distraction, and it may reflect poorly on the instructor's ability to handle unexpected situations.
Therefore, the best course of action in this situation is to report the incident to the maintenance department and await their response. If the issue cannot be resolved quickly, the instructor may need to consider other options such as adjusting the class schedule or finding a suitable alternative location for the class.