Ann, one of the affected stakeholders, feels that the project team has not been giving periodic stakeholder updates and that her input has not been taken into account.
Which of the following should the project manager do to ensure stakeholder expectations are met?
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A. B. C. D.B.
In this scenario, Ann, a stakeholder, has expressed her dissatisfaction with the project team's communication and lack of input. As a project manager, it is important to address these concerns and ensure that stakeholder expectations are met.
Option A suggests involving Ann during the testing phase of the project so that she can call out any functional gaps. While involving stakeholders during the testing phase is important, it does not address Ann's concerns about communication and input. Therefore, this option is not the best solution.
Option B suggests organizing a walkthrough of the solution and ensuring face-to-face updates occur every two weeks. This option addresses Ann's concerns about communication and input, and it is also a good practice to keep stakeholders informed and engaged throughout the project. Therefore, this option is a viable solution.
Option C suggests escalating the issue to the project steering committee that Ann is criticizing the project quality. This option is not appropriate because it does not address Ann's concerns directly. It is also not advisable to escalate issues without first attempting to resolve them at a lower level.
Option D suggests organizing a requirements workshop to capture any gaps. While this option is important for capturing requirements, it does not address Ann's concerns about communication and input. Therefore, this option is not the best solution.
In conclusion, the best solution to ensure stakeholder expectations are met is to organize a walkthrough of the solution and ensure face-to-face updates occur every two weeks, as suggested in Option B.